Is there a Risk that Consulting will be Automated?
Business strategy has been around for a long time, but it wasn't until relatively recently that anyone thought to call themselves a "consultant." Today, consulting is still very much a human-based industry, and we don't yet have robots who can perform tasks such as building rapport with clients, researching their needs, and providing recommendations based on those findings.
I do not believe that automation will ever replace all aspects of what a consultant can offer their customers. Often not only is it the knowledge the consultant can provide that is valuable to the business owner, but also the companionship and relationships. Tackling the challenges of running a business is challenging without the support of mentors to provide guidance, support, and serve as a sounding board. This is why business leaders look to consultants for their expertise in tackling business challenges when it cannot be found in their own network.
It may not seem like it, but the truth is that there's a lot more to consulting than just the data. Consulting is about making sure that the data you're working with is relevant and reliable for each business. It's about asking questions, listening to the answers, and then asking more questions in order to generate specific insights, all while maintaining a clear vision of your client's business goals and objectives.
Yes, there have been great strides in the development of AI and the data that comes with those capabilities. But how do you decipher the data and implement the programs? Computers cannot provide that intel based on trusted experience.
These things don't happen automatically—they require emotional intelligence, attention to detail, and an understanding of what matters most to your clients (and why).
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